Last updated: July 11, 2026
mraav is operated by Nine Labs LLC, a California limited liability company. In these Terms, "mraav," "we," "us," and "our" refer to Nine Labs LLC. mraav is an online marketplace that connects cat owners ("Owners") with independent cat sitters ("Sitters"). We are headquartered in San Francisco, California. By accessing or using mraav, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the platform.
You must be at least 18 years old to create an account. By registering, you represent that the information you provide is accurate and that you have the legal authority to enter into these Terms.
mraav provides a platform for Owners and Sitters to discover each other and arrange cat sitting services. mraav is not a party to any service agreement between Owners and Sitters. Each Sitter is an independent service provider, not an employee or agent of mraav.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@mraav.com if you suspect unauthorized access. We reserve the right to suspend or terminate accounts that violate these Terms.
When an Owner submits a booking request, the Sitter may accept or decline. A confirmed booking is a direct agreement between the Owner and Sitter.
Payments are processed by Stripe. The Owner's payment is collected when the booking is submitted and held by mraav until the visits are complete, at which point the Sitter's earnings are released to them. mraav charges a service fee equal to 25% of the total price displayed to the Owner; this fee is already included in that price, and the Sitter receives their full listed rate. By using the platform, you also agree to the Stripe Connected Account Agreement.
Each Sitter selects a cancellation policy that is disclosed before the booking is confirmed. Refunds for Owner-initiated cancellations follow that policy; if a Sitter declines or cancels, the Owner is refunded in full. Full details are in our Payments & Refunds policy. mraav may facilitate communication around cancellations but is not liable for any resulting losses.
mraav offers the "Mraav Pledge," a voluntary program under which mraav may reimburse an Owner up to $5,000 per booking for eligible veterinary costs or accidental property damage caused by a Sitter's verified negligence. The Mraav Pledge is a discretionary, good-faith program funded by mraav. It is not insurance and is not an admission of liability, and it does not modify or expand the Limitation of Liability in Section 11. It applies only as secondary coverage, toward eligible amounts not covered by other applicable insurance, and is subject to a deductible payable by the Sitter, eligibility conditions, exclusions, and a reporting deadline. Full terms are in our Payments & Refunds policy.
Sitters agree to: provide accurate descriptions of their experience and availability; provide services as described to the Owner; comply with all applicable local laws; and maintain appropriate care for any animals in their charge. To receive payouts, Sitters must complete onboarding with our payments processor, Stripe, including any identity and tax-information requirements. Sitters are independent service providers and are solely responsible for their own tax obligations; where reporting thresholds are met, Stripe issues tax forms (such as a 1099) directly to the Sitter. Sitters are responsible for obtaining and maintaining their own insurance appropriate to the services they provide; mraav does not provide insurance to Sitters and does not cover injuries to Sitters. See our Payments & Refunds policy for details.
Owners agree to: provide accurate information about their cats, including any health conditions, behavioral issues, or special care requirements; ensure their cats are up to date on vaccinations as may be required by applicable law; and pay for services as agreed with the Sitter.
Users may leave reviews following a completed booking. Reviews must be honest, based on firsthand experience, and must not contain offensive, discriminatory, or defamatory content. mraav reserves the right to remove reviews that violate these standards.
You agree not to:
To the maximum extent permitted by law, mraav is not liable for: any acts or omissions of Sitters or Owners; injury to or death of any animal; property damage; or any indirect, incidental, or consequential damages arising from use of the platform. Our total liability for any claim will not exceed $100 or the amount you paid to mraav in the 12 months preceding the claim, whichever is greater.
The platform is provided "as is" without warranties of any kind, express or implied. We do not warrant that the platform will be error-free, uninterrupted, or that any Sitter is appropriately qualified for your needs. We encourage Owners to conduct their own due diligence before booking.
All content on mraav — including the name, logo, design, and software — is owned by or licensed to mraav and may not be reproduced without our written permission. By posting content (photos, bios, reviews) on the platform, you grant mraav a non-exclusive, royalty-free license to display that content on the platform.
We may update these Terms from time to time. We will notify registered users of material changes by email or by a notice on the platform. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction in those courts.
Questions about these Terms? Email us at hello@mraav.com.