Trust & safety for sitters
Sitting cats in someone else’s home is a leap of trust. Here’s what we promise to do for you, in plain language, every booking.
Our promises
No fine print, no exceptions. Here is what every sitter on mraav can count on.
When in-app payments go live, cat parents will pay through mraav at the moment they book, not after the sit — so by the time you walk into a meet and greet, the booking is already paid for. While we wire that up, parents pay you directly via PayPal or Venmo right after they confirm a booking.
Every booking starts with a free meet and greet at the cat parent’s home. You meet the cat, see the space, and decide if it’s a fit before anyone commits to a multi-day sit. If it’s not a match, walk away. No fee, no awkwardness.
The booking, the schedule, the visit log, and your conversation with the cat parent all live inside mraav. One place to look back if you ever need to, no scrolling through five different apps to find what was agreed.
Once Stripe Connect goes live, cat parents will pay through mraav at booking and Stripe will send your earnings to your bank account within 24 hours of the booking ending — no invoices, no chasing, no waiting a week like most apps. For now, parents send payment directly via PayPal or Venmo right after they confirm.
Your rates, your service area, your availability, your cancellation policy. mraav is a marketplace, not a manager. We don’t second-guess your prices or push your schedule around.
Email hello@mraav.com and a human in the San Francisco Bay Area gets back to you within one business day. If something goes sideways during a sit, we are reachable.
Good to know
mraav is a marketplace. You are an independent sitter, not an employee. You set your own rates, schedule, and cancellation policies, and you are responsible for your own taxes.
You and the cat parent both leave reviews after a sit. We do not hide either side, and you can respond to a review you disagree with. We step in if a review crosses the line into harassment or false claims.
For the full picture (liability, fees, how a marketplace like ours works), our Terms of Service cover it. Worth a read before your first booking.
Ready to apply?
Applications open soon in the San Francisco Bay Area. See the full process from application to your first booking.
How to become a sitter