Questions, answered

Browse sitters near you, message the one your gut likes, then pick your dates and visit schedule, share your care instructions, and send the booking request. That holds your sitter’s calendar and sets up a free meet & greet so your cat can weigh in. Once your sitter confirms, you’re set, and you’ll get an update after every visit. If it’s not a match, your sitter declines and you’re refunded in full.

Most cats do great with one or two 20-minute drop-ins a day: feeding, fresh water, litter, and some company. Book 45-minute visits when your cat needs more, think playful kittens, shy cats who take a while to come out, or longer routines. An hour is for the cat who spends the first twenty minutes under the bed, or a routine with medication in it. Overnights are for cats who really shouldn’t be alone, your sitter stays the night.

A free intro with your sitter, scheduled once they’ve accepted your booking. Either of you can propose a time, in person or over video depending on what that sitter offers (you’ll see it on their profile). It’s encouraged, not required. Once you’ve met, either of you can say it wasn’t a fit and the booking is refunded in full, no hard feelings (your cat decides). That exit stays open for 24 hours after you meet, or until the sit starts if that comes sooner.

mraav is launching in the San Francisco Bay Area. If you’re outside the Bay Area and want us in your area, drop your ZIP in the waitlist below and we’ll email you the moment we’re live near you.

Yes. Every sitter on mraav goes through an identity and background check before their profile goes live. We also read their references and review their answers to our cat-specific screening questions.

One of the first 50 sitters to go live on mraav in the Bay Area. They clear the same vetting as every sitter (interview, ID check, background check, and reference calls), and their profile keeps a permanent Day-One Sitter badge so you can spot them at a glance. They were vetted and trusted before the rush, exactly who you want holding your keys, and booking one helps a founding sitter land those first bookings.

Many sitters are comfortable with medication, and it’s listed on their profile. Add the details to your cat’s profile when you book, and walk through it together at the meet & greet so nothing is new on day one.

Each sitter sets their own prices for drop-in visits and overnights. You’ll see the exact rates on the sitter’s profile, and the total at checkout is the full price, no surprise fees.

Your card is charged securely through Stripe when you send the booking request, that’s what locks in your sitter’s calendar. If your sitter declines, you’re refunded automatically and in full. No cash, nothing to handle in person.

Tips are always optional. After your booking ends, you’ll get a chance to tip your sitter from My bookings. They receive 100% of it.

Each sitter sets their own cancellation policy (from ultra-flexible to strict) and it’s shown on their profile before you book. If you cancel within that policy’s refund window, mraav refunds you through Stripe, no back-and-forth with your sitter.

Our promise on every booking: vetted sitters, real visit updates, a human who answers, and a guarantee that helps cover eligible vet care or accidental home damage if a sit goes wrong because of a sitter’s verified negligence. It’s a goodwill program mraav funds itself (not insurance) that steps in after any other coverage, and sitters are independent and carry their own insurance. Full details are on The Mraav Pledge page.

Email hello@mraav.com and we’ll get back to you within one business day. For anything urgent involving your cat’s safety, contact your sitter directly first, then let us know.