Trust & safety
Leaving your cat with someone new is a leap. Here’s what we promise to do, in plain language, every single booking.
Our promises
No fine print, no exceptions. Here is what every cat parent on mraav can count on.
Before a profile goes live, every sitter clears a government-ID check, a third-party background check, and we read their references. We also review their answers to cat-specific screening questions. If something feels off, we don’t list them.
You never pay for a first introduction. Before any multi-day sit, you and your sitter meet in person at your home so your cat can sniff them out and you can ask the long list of questions you have. If it’s not a match, walk away. No fee, no awkwardness.
Sitters log a few quick observations from each visit (eating, energy, mood) and our AI drafts an honest, warm update they can send as is or edit before it reaches you. No more vague “all good!” texts. You can always reach out and ask for a photo too.
The booking, the schedule, the visit log, and your conversation with your sitter all live inside mraav. One place to look back if you ever need to, no scrolling through five different apps to find what was agreed.
Email hello@mraav.com and you’ll hear back from a human in the San Francisco Bay Area within one business day. For anything urgent involving your cat’s safety, contact your sitter directly first, then loop us in.
Your address is only shared with a sitter once you confirm a booking. You set who has access, and you can cancel a booking at any time. Refunds follow the cancellation policy you saw before booking.
Good to know
Here’s what you can count on: every sitter you see has been personally screened by us, every booking starts with a free meet & greet, and a real person in the San Francisco Bay Area writes back when you email hello@mraav.com.
A bit about how it works: mraav is a marketplace, so sitters set their own rates, schedules, and cancellation policies. You pay your sitter directly through PayPal or Venmo, and we don’t hold any of the money in between.
For the full picture (including how things like liability and refunds work in a marketplace like ours), our Terms of Service cover it. Worth a skim before your first booking.
Questions before you book?
Email us at hello@mraav.com and a real person reads it.
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