You pay when you book
Your card is charged the moment you submit a booking. mraav holds the funds securely through Stripe until the visits are done.
For cat parents
No surprises at checkout. Here’s exactly what you pay, when you pay it, and what happens if plans change.
Your card is charged the moment you submit a booking. mraav holds the funds securely through Stripe until the visits are done.
If the sitter can’t take the booking, you’re refunded the full amount automatically. No back and forth, no waiting on a request.
About 24 hours after the last visit day, the funds are released to your sitter. You’re only paying once the work is done.
A 25% service fee is included in the price you see, so your total is the total, with nothing added later at checkout. Your sitter keeps their full rate. See the full breakdown.
Cancellations
Each sitter picks one of four cancellation policies, shown on their profile and at checkout. If you cancel, your refund depends on their policy and how far ahead you cancel. The non-refunded part goes to your sitter for holding the dates.
If a sitter declines your request or cancels a confirmed booking, you get a 100% refund regardless of the cancellation policy. The policy only applies to cancellations you start.
Once your visits are done, you can add an optional tip from your bookings page. Tips go 100% to your sitter, and mraav takes no service fee on them.
Ready to find a sitter?
Browse verified cat specialists in your area and see each sitter’s rate and cancellation policy before you book.
Browse sittersFor the full details, see our Payments & Refunds policy.