How to delete your account, what happens to your information, and what to do if you cannot sign in.
You can do this at any time, and you do not need to ask us.
You will be asked to type DELETE to confirm. It happens straight away and it cannot be undone.
Deleting your account does not erase every trace of it, and we would rather say so than imply otherwise.
Bookings, messages, reviews and payment records stay. Two reasons. A sit involves someone else, and their own history, their reviews and their record of a visit that really happened, belongs to them as much as to you. And we are required to keep booking and payment records for tax and accounting.
What stays is detached from you. Wherever your name would have appeared, the other person sees Deleted account, with no photo and no way to contact you.
The full picture is in Section 9 of our Privacy Policy.
Deletion is blocked while something is still open, so that nobody is left stranded mid-sit or out of pocket. That means:
If one of these applies, the app will tell you which. Resolve it, then delete the account.
Email hello@mraav.com from the address on the account and ask us to delete it. We will confirm it is really you before we do anything, and you will hear back from a person within one business day.
If you would rather ask a question first, our support page reaches the same people.